Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund according to the terms below.
1. Return Period
You may request a return within 30 days from the date you receive your order.
To be eligible for a return:
The item must be unused or in acceptable condition;
The item must include original packaging and accessories where applicable;
Proof of purchase or order information must be provided.
Returns requested after the 30-day period may not be accepted.Returned item(s) will be refunded. Please note shipping charges will not be refunded.
2. Return Process
To start a return, please contact our customer service team:
Email: support@gopureeshop.com
Please include:
Your order number;
The item(s) you would like to return;
The reason for the return;
Photos or supporting information if required.
After receiving your request, our customer service team will review your case and provide return instructions.
Please do not send products back before receiving confirmation from GOPUREESHOP.
3. Return Shipping Costs
Defective, Damaged, or Incorrect Items
If you receive:
A damaged product;
A defective product;
An incorrect item;
GOPUREESHOP will provide assistance and cover reasonable return shipping costs after verification.
Please contact us within 30 days after receiving your order and provide:
Order number;
Photos or videos showing the issue;
Description of the problem.
Customer Preference Returns
If you return an item because you changed your mind, selected the wrong product, or no longer need the item, the return shipping cost will be the responsibility of the customer.
The original shipping fee (if applicable) may not be refundable.
4. Order Cancellation Policy
You may request order cancellation before your order has been processed or shipped.
Once an order has entered the processing or shipping stage, cancellation may no longer be possible.
If the order cannot be cancelled, you may request a return after receiving the package according to this Return Policy.
5. Shipping Information
Orders are processed within:
1–3 business days after payment confirmation.
Delivery times vary depending on destination and shipping method.
Estimated delivery time includes shipping time after order processing.
Customers should note that delivery times may be affected by:
Customs clearance;
Holidays;
Weather conditions;
Carrier delays;
Other circumstances beyond our control.
6. Promotional and Discounted Products
Products purchased during promotional campaigns, sales events, or discount periods are eligible for return unless otherwise stated in the promotion terms.
All promotional prices and discounts displayed on the GOPUREESHOP website are genuine and valid at the time of purchase.
Promotional conditions may vary, and customers should review the applicable promotion terms before placing an order.
7. Non-Returnable Items
Certain items may not be eligible for return, including:
Products damaged due to improper use;
Items without original packaging where required;
Items returned after the applicable return period.
8. Return Address
For approved returns, please contact:
GOPUREESHOP Customer Service
Email: support@gopureeshop.com
Our return address: No. 11, Jifa Longshan Road, Environmental Protection Industrial Park, Huanxiu Street, Jimo District, Qingdao City, Shandong Province.
Please do not ship returns to any address without prior confirmation.
9. Contact Us
If you have any questions about returns, refunds, cancellations, or orders, please contact us:
Brand Name: GOPUREESHOP
Our address: No. 11, Jifa Longshan Road, Environmental Protection Industrial Park, Huanxiu Street, Jimo District, Qingdao City, Shandong Province.
Company: Qingdao Borui Chuangzhi Technology Co., Ltd
Email: support@gopureeshop.com
Phone: 17340538994
Registration Number: 91370282MADKXG985B